Ombudsman

Any natural or legal person who considers that an administrative body based in Wallonia or the Wallonia-Brussels Federation failed to act, in a matter concerning that person, in a manner consistent with its public service mission, may refer the matter, in writing or in person, to the Ombudsman of Wallonia and the Wallonia-Brussels Federation.

Making a claim

The Ombudsman of Wallonia and the Wallonia-Brussels Federation handles complaints concerning the operation of the Walloon administrative authorities and the Wallonia-Brussels Federation.