Is work to open up a road planned in your municipality? Will access to your shop, office or car park be affected? Wallonia compensates small enterprises affected by roadworks.
Apply via the mobile app
All applications must be made exclusively via our mobile app (see detailed procedure).
Start of compensation
The first photo of the obstruction you take with the app starts the 20-day minimum period for receiving compensation. This date cannot be retroactive. Only photos taken with the app are accepted, as they validate the time and place.
All companies (including self-employed):
- with fewer than 10 workers
- whose activity requires contact with customers
- with an establishment unit registered with the CBE at the address where the work is being carried out
Exclusions:
- ASBLs
- companies in bankruptcy, dissolution or liquidation
Compensatory payments amount to €100 for each day your activity is obstructed.
It is capped at €7,000 per year (70 days of obstruction).
The file can be submitted by the manager, an employee, or even a person with no connection to the company. However, this person will have to follow up on the file.
Installing the necessary apps
You need a smartphone to submit your compensation claim.
Install the itsme® and WALLINCO apps.
Opening a file
The work does not need to have started for you to create your file in the app.
Open the WALLINCO app and log in with itsme®. Find out more about using itsme®.
- Create a file and enter the company information
- Company number and establishment number
- An account number
- Take a photo of the site announcement (sign, official letter)
Reporting an obstruction
As soon as the work impacts your business, open the file and report the obstruction by taking a photo showing both the building and the obstruction.
- The 20-day minimum countdown period starts when you take the first obstruction photo.
- It is possible to report several consecutive obstructions in the same file.
Adding evidence to the file
Take new photos at the pace set by the app: minimum of three photos of the obstruction taken on different days in a five-day period.
- All photos must be taken by WALLINCO to enable geolocation.
- It is normal and accepted to have similar photos.
Closure of the obstruction
Close the obstruction in the app at the end of the work.
More information on the procedure in the Vade Mecum (FR).
Time duration
The work will impact your business for at least 20 consecutive days.
Obstruction (nuisance) suffered
There must be roadworks that make access to your establishment or its car park difficult or impossible. You must be affected by at least one of the following three obstructions:
- pedestrian obstruction: It is very difficult to get to your establishment on foot;
- parking obstruction:
- Your private car park is inaccessible due to the work.
- The parking spaces immediately in front of your business will be inaccessible as a result of the works.
A simple detour is not considered an obstruction.
Ceilings
- You have not reached the compensation ceiling of €7,000 per year.
- You have not reached the de minimis aid ceiling of €200,000 per company over a three-year period. Find the list of aid subject to the de minimis regulations on the platform for aid for businesses
- Decree of 2 February 2023 amending the Decree of 2 May 2019 introducing a compensatory payment in the event of work on the public roads
- Decree of the Walloon Government amending the Decree of 18 July 2019 implementing the Decree of 2 May 2019 establishing a compensatory payment in the event of work on the public roads.